What should I name my piece?

It's best to come up with a name unique to the piece - depending on its features. Don't force it though, let it come to you. A piece is only as good as its name so we encourage everyone to do it! 

Some excellent names we have seen over the years include: Pablo Escabong, Puff Daddy, Jack the Ripper, Barack Obonga, Bong Marley, Eva Bongoria, Smokealotapotomous, McBong, John Harbong, Bongosaurus, Piposaurus, basically any Pokémon name, and acronyms can be a great way to go too.

Can I cancel my order?

You most certainly can! You can cancel your order in the first 36 hours after it is placed - ideally before shipping. If your payment has already been processed, we will refund you your money. 

My order has arrived broken, what do I do?

Please email us at brokemansbong@gmail.com. Refer to our policies page for more information.

My order is taking additional days to ship out, why?

All our shipments have to be carefully packaged, quality checked, registered, and sent out. This process almost always takes less than 3 days, but it can occasionally take longer given different circumstances. You can be sure we're doing everything we can to get it to you as fast as possible!

How can I track my package?

A tracking number should always be provided with your order (it can take up to 2-3 days to be filled in). Please contact us if a tracking number is not provided; simply put "Tracking Issue" in your subject line when emailing. 

How does the charge appear on my bank statement?

Charges will always appear as "BMB Shop" for all payment methods.

How do I clean my bong or glass piece?

We recommend using hot water to soak it out, and then using a few rounds of coarse salt and rubbing alcohol together. Let it soak (for a deeper clean) or wash and shake it up, when both are mixed in, to create a cleansing chemical reaction. Be sure to rinse it out properly afterwords to ensure healthy and clean usage.

This process will likely work with any silicone piece as well, but if you would like to stay on the safe side, use dish soap and hot water (instead of rubbing alcohol).

How do I clean my vaporizer?

The easiest way to clean a vaporizer: initially taking off removable glass and/or steel components that you can, and soaking those elements in isopropyl alcohol. The longer you soak them, the less hassle there will be with removing impurities. However, be sure not to take off and soak any core heating elements, those must be hand-cleaned. You can use Q-tips, and almost any brush, for a whole in-depth clean on the vaporizer. You can blow out any left over residue within it.

Let all components of the vape dry thoroughly before reusing it. Refer to your manual (or Google) for more information.

What currency is listed under products?

While our default currency is in dollars, you can change the displayed currency to a number of different options - by using the toggle in the bottom left hand corner of the page. We accept almost all currencies and many forms of payment.

Do you store my Payment Information?

Through our payment provider and the Payment Card Industry Data Security Standard (PCI-DSS), your payment or banking information is encrypted and secure. We store it long enough just for the transaction to go through, and then it is permanently deleted. We do not store any payment information on our systems.

Other questions/concerns/comments/requests/epiphanies?

Email us @ brokemansbong@gmail.com.


Better bongs for broke prices.